Contact Us
This inbox exists for one reason: keeping the 22 Palermo tour listings on this site honest. Prices drift, itineraries change, operators add or drop a tasting, and a page left uncorrected quietly misleads the next reader planning a trip to Sicily. So write in. Point at the page, say what looks wrong, and a real reply comes back, written by a person rather than a template. Nothing here is automated, and no message sits in a queue for weeks.
Messages we get most:
- A from-price that no longer matches the live listing, such as a cooking class showing an old rate. Name the card and we recheck it against the operator's current page.
- An itinerary that no longer matches the product. Maybe a market stop was dropped, a wine tasting trimmed, or a meeting point moved from Ballaro to a piazza ten minutes away. These corrections go first, because someone booking a tour partly on the strength of its route deserves to know what the day actually holds.
- Anything factually wrong on a page. That covers inclusions, cancellation windows, group size, duration, and what a tour does or does not cover. The half-day cooking class with market tour runs four hours; if a page here claimed three, that is exactly the kind of error worth flagging.
- A Palermo food tour we have missed. Eligible listings are bookable food experiences in or around the city, from street food walks in the historic centre to day trips out toward Erice and the Marsala salt pans. Suggestions are welcome, and nothing is ever charged to an operator for appearing here.
- Open questions the FAQ and the guides leave behind.
How We Reply
Write to us and a real person answers, usually within a couple of days. If you spot a factual error on the site, tell us what and where, and we will correct it first. Broader questions about Palermo, its markets or which tour suits you take longer, and the useful ones often turn into new guide material. Nothing else follows: no newsletter, no mailing list, no follow-up of any kind.
Our Limits
We cannot take, move, cancel or refund a booking. The 22 tours here belong to their operators, and every payment runs through the operator's own booking page. To change a date, ask about dietary needs or request a refund, contact the operator or the help section of the site where you booked. We can fix what our cards say, not what a booking does.
Once a booking lands, the confirmation email does most of the work. It carries the booking reference, the meeting point in Palermo's old streets, and a direct line to whoever leads the day, whether that is Streaty, Do Eat Better or an independent guide running the walk. Start there before writing to us; the operator who runs the outing can usually resolve things fastest, and you already have their contact details in hand.
Two details on that confirmation settle most questions. First, the meeting arrangement: markets like Ballarò are easy to find, but the exact corner or stall matters, so read the named spot before you set off. Second, the cancellation window, since many of these experiences can be cancelled free up to a day ahead. If anything still looks unclear, the live listing is the authority; it mirrors exactly what the operator has confirmed.
Still deciding which of the 22 tours fits your trip, from a two-hour wine tasting at Bottega Monteleone to a nine-day-trip-free nine hours toward Erice and the Marsala salt pans? Compare the tour categories. Read the guides.